Refund Policy

Fees are non-refundable once you subscribe and pay, and a paid enrollment cannot be cancelled for a refund. This is subject to any rights and remedies the law requires.

Not a ground for refund

Learning pace, market conditions, personal circumstances or a change in your trading approach. Review the offer and fees before you pay.

Third-party subscriptions

Charting platform and market-data subscriptions follow their providers’ cancellation and refund terms.

If you cannot continue an active membership, you may ask for a hold instead.

• Holds are for active members in good standing, not for lapsed, expired or suspended accounts.
• Contact support with your registered details, grade and a clear reason.
• Approval, paused access and the restart date need written confirmation from MEQ. Not every request is approved.
• A hold does not automatically extend your access, and it creates no right to a refund.

Duplicate or wrong payments

Report them straight away with the transaction reference, dates and your registered details. We review each case and, if confirmed, give a credit or adjustment.

Service failures

For a significant delivery failure within our control, such as a complete tool failure or live sessions we cannot deliver, we will arrange an appropriate remedy: rescheduling, replacement access or equivalent measures. Failures of the charting platform, data providers, connectivity or markets are outside our control.

Remedies and chargebacks

A remedy does not waive this policy or found a later refund claim. A chargeback raised without first contacting us will be contested and may lead to suspension until it is resolved.

• If we suspend or end an account for breaking the Rules & Disclaimers, Terms & Conditions or another policy, no refund is given for the rest of the period.
• Leaving mid-cycle gives no refund for unused time.
• We may revise this policy. The latest published version applies.

We aim to reply to membership and payment queries within 3 working days.